From left: Mike Deacon and Dexter Roberts, Trade Fitters Rates Ltd, with Carl Waters, Business in Focus
Picture: Patrick Olner
Excellent reputation and repeat order builds UPVC company
HOW many of our customers would recommend us to their friends and family? This is the question posed by Dexter Roberts, managing director of the UPVC company Trade Fitters Rates Ltd.
The reason for the question is that Mr Roberts puts excellent company reputation above everything else. To gain an excellent reputation in the market you have to ensure that you deliver quality products at a fair price, supported by excellent service - any part of this goes wrong and your reputation suffers. As any successful business person will tell you - the acid test for how good you are is how positive your customers think and feel about your company. Mr Roberts and his business partner, Mike Deacon, have more than 30 years experience in the UPVC industry and have great pride in how they operate.
The customer really is king with Trade Fitters Rates Ltd.
Mr Roberts said: 'The UPVC industry has such a bad reputation going back as far as the eighties. We have all heard the horror stories. When setting up our company Trade Fitters Rates we knew we would have to work twice as hard as companies in other sectors to get an excellent reputation. Acknowledging this has moved our business on - we are reaping the rewards of delighting our customers.
'My business partner and I have more than 30 years experience working with UPVC and we have built up a fantastic knowledge of the industry. We deliver a personal service to all of our customers and treat them as individuals. We provide an excellent range products from our approved fabricators. We supply to DIY enthusiast or deliver a complete fit by an approved installer. We survive on reputation and repeat business. We have seen a growth in the market for local trusted window companies and our plan for the future is to grow without losing that personal service our customers have been accustomed to.'
Trade Fitters Rates will supply and install UPVC doors, windows, and conservatories for trade, domestic, and DIY and can be contacted on 029 2048 2999 or email: [please use our contact form]
Trade Fitters Rates has received business start up support through the Welsh Government business starts programme.